Answers to your Questions

Overview

What skin conditions does DERMACARE treat?

We treat patients with all skin types that experience acne, rosacea, redness, blackheads, enlarged pores, and / or signs of aging (fine wrinkles). For all other skin care concerns please consult your family doctor.

Is there any guarantee?

Go to any doctor’s office in the United States and if they diagnose and prescribe the same active ingredients as DERMACARE for the same price or better you get DERMACARE 100% FREE for two years.

No one can guarantee clear skin, but our approach is clinically proven to treat 90% of acne.

Can I cancel or stop my subscription at anytime?

Yes. Please go to the My Account page and click the PUT ON HOLD button. This will deactivate your account and you will not be charged anything going forward, but we will always be here to answer your questions.

There is NO contract, NO hidden fees, and NO games.

Is DERMACARE safe?

Yes, all the prescription ingredients are FDA approved for the treatment of skin conditions. Each bottle is made under the supervision of Dr. Alex Jovanovich.

Is my information private?

All medical information and pictures are 100% private and HIPAA compliant. For further details please read our privacy and legal documents here.

What does DERMACARE cost?

The Dermacare membership starts at $20 dollars per month and comes with a medical consultation, prescription, the treatment, free shipping, and medical support.

How is DERMACARE different than other acne and skin regiments?

Our treatments are prescription-only, personalized medication proven to fight acne, rosacea, redness, blackheads, fine wrinkles, and/or enlarged pores. Over-the-counter creams found in the store or on TV simply aren’t as effective.

Who is Dr. Alex Jovanovich?

Dr. Alex Jovanovich started his medical career as a family doctor and struggled with acne in high school into adulthood. As a doctor he got fed up with the exorbitant cost and poor patient care available for his patients. After years of research he developed the DERMACARE service to meet his patient skincare needs at a reasonable price. Learn more about Dr. Alex J. on the About Us.

Do you operate in my state?

Register and choose your state from the dropdown. If we are not already in your state we will contact you once we arrive!

What if I already have a dermatologist?

If you are happy with your skin, he is treating you well, and you can afford the treatment then stay with him or her. If not, DERMACARE will work with you to get the prescription skincare that is right for you.

Service

When will I receive my prescription treatment?

Please allow about 2-3 business days for consultation review, prescription compounding, and USPS free priority shipping.

Why don’t you offer Accutane treatment?

Accutane or Isotretinoin requires in person doctors’ visits and periodic blood test. We do not support either.

How do I change my shipment address?

Login and go to MY ACCOUNT.  Your shipping address will be saved for all future shipments.

Can I track your package?

You will receive an email shortly after your place your order with a tracking number and link to track your package.

Can I use health insurance?

We do not accept any health insurance. For health savings accounts and flexible spending accounts please contact your provider.

Do you ship outside the US?

Sorry. Not yet.

Treatment

How is DERMACARE meant to be used?

The Rx Treatment is designed to be used once daily right before bedtime and after you have washed and dried fully dried your face

Please ensure that your skin is not wet when applying the treatment.  It will still work, but not as well.

It is normal to experience increased redness for a few days when starting your treatment while the medicine starts to work.  If you notice your skin feeling dry or irritated reduce dosage to every other day.

Remember, consistency is very important! Try to make it a routine.

What cleanser should I use?

Cetaphil is a good choice. It is designed for all skin types and is light enough not to remove the valuable natural skin oils.

My skin is irritated, what should I do?

Please share your routine with our friendly staff and our doctor will recommend the best approach.

Secondly, you can reduce the frequency of your use of Dermacare.  Go from applying once a day to every other day until your skin gets used to the prescription.

Any advice concerning hair removal while on Dermacare?

If you have Tretinoin in your regiment don’t wax any facial hair including your eyebrows.

Do you prescribe acne pills?

No. Our formulations work so well that we find fewer people will need prescription pills. If you need prescription pills however, we will refer you to a doctor in your area.

What are the inactive ingredients in the DERMACARE base?

DERMACARE CUSTOM BASE:

Our base is orderless, non–comedogenic, hypoallergenic (highly unlikely to cause any allergic reaction), and does not contain petrolatum, oil or parabens. This elegant emulsion supports healthy skin and decreases oil formation via a unique avocado extract. The natural ingredients moisturize any skin type and improve the appearance of red blotchy skin. We utilize mild phospholipid emulsifiers that mimic skin lipids which also reducing chances of irritation.

Here are the specific ingredients:

Water
Cyclopentasiloxane
C12-15 Alkyl Benzoate
Propanediol
Cetearyl Alcohol
Bisabolol
Butyl Avocadate
Polysorbate 60
Ceteth-10
PhosphateDicetyl
PhosphateIsohexadecane
Polysilicone-11
Triethanolamine
BHT
Disodium EDTA
Hydroxyethyl Acrylate/Sodium/Acryloyldimethyl Taurate Copolymer
Methylisothiazolinone

What prescription ingredients do you use?

Your prescription is individually formulated based on Dr. Alex J’s consultation.

Dr. Alex J. usually recommends a blend of a multiple of the following active, FDA-approved ingredients depending on your skin needs:

AZELAIC ACID
Fights dark spots and is antibacterial, anti fungal with pore-unclogging properties. Primarily used for: Acne, Clogged Pores, & Dark Spots

CLINDAMYCIN
This antibiotic and anti-inflammatory agent is powerful at fighting acne-causing bacteria. Primarily used for: Acne and Clogged Pores

NIACINAMIDE
A well known vitamin-B3-derived antioxidant that fights acne, inflammation and hyper-pigmentation. Primarily used for: Acne, Clogged Pores, & Dark Spots

TRETINOIN
Arguably the best ingredient in the world for treating and preventing wrinkles, stimulating collagen growth, and fighting acne. Primarily used for: Acne, Clogged Pores, Dark Spots, Texture, Firmness, Wrinkles

METRONIDAZOLE
This antibiotic/antimicrobial fights inflammation and redness. It is the first-line Rx treatment & prevention for Rosacea. Primarily used for: Acne, Rosacea, Red Bumps, Inflammation & Whiteheads

The base formula is a DERMACARE proprietary formula that works as a mild moisturizer and to administer to active ingredients efficiently with minimal irritation.

What about protection from the sun?

DERMACARE Rx Treatments should be applied nightly for best results and the Rx Moisturizer should be applied through the day.  If you formulation has Tretinion, it is advised NOT to use it while in the sun as it can increase your skin’s sensitivity.

Sun is the #1 cause of skin damage, so get yourself some good SPF+ sunscreen.

What results can I expect?

Every patient is different, but typically you will see significant results within 4 – 6 weeks, if not sooner.  You should notice the full effect of the creams in 8-12 weeks.  As your skin improves please let us know so we can update your dosage to focus on prevention and protection rather than reduction.

Does DERMACARE treatments reduce signs of aging?

dDr. Jovanovich recommends Tretinoin (the same active ingredient in Retin-A) as the best prescription medication to fight signs of aging & fine wrinkles.

Please indicate anti-aging as your skin goal when filling out the skin profile.

What do I do if I am pregnant?

We do not treat women who are pregnant. Contact your obstetrician and follow his or her advice.